Also read: Social media guidelines for Telemarketing List your team: share what is allowed 6. Technique in order Make sure your phone is charged, check that the app you use to record the conversation is working properly, that the batteries of the video Telemarketing List camera are charged, etc. If you have to fiddle with the technique just before you want to start the conversation or during the conversation, it ruins the atmosphere. That is why it is always useful if a colleague is with you. If something does go wrong, one person can focus on the technology and the Telemarketing List other can keep the customer talking and distracting.
Don't get defensive During an interview Telemarketing List with a customer, it is extra important not to get defensive when something negative is said about the organization. NEW 'How do you think the collaboration is going?' "Fine, although Telemarketing List I do think that your customer service sometimes responds a bit slowly." "Yes, they are Telemarketing List very busy with X and X. Normally they are much faster." YES 'How do you think the collaboration is going?'
"Fine, although I do think that your Telemarketing List customer service sometimes responds a bit slowly." 'How annoying, I'll make a note of that. What kind of questions do you run into? How is the contact with other departments? Of course you have a heart for the business and you want to respond to what the customer says. I get it. If you go on Telemarketing List the defensive, the customer will feel less free to talk. You don't want that, because you want an open conversation. While writing the customer case, you still have plenty of time to think about which Telemarketing List parts of the conversation you will and will not use.